TECHNICAL ISSUES WITH YOUR EQUIPMENT
OR RETURN FOR REPAIR?
For technical issues, please contact us at http://www.solmetric.com/support-form.html
. Please make note of the serial number of your equipment and have this information at hand when contacting our support team.
If our technical support is not able to resolve the problem remotely and you must return your equipment for repair, you will be notified via email of a case number and the next steps to follow. Shipping equipment to Solmetric for repair is paid for by customer.
Once arriving at our repair facility the equipment will be evaluated, and determined if it is an in-warranty or out of warranty repair. Customer will be notified of the cost to repair.
For product warranty information please review each products userís guide.
Solmetric SunEyeTM 210 Users Guide
Solmetric PV Analyzer - Users Guides
PVA-600 User's Guide (PDF, English).
PVA-600 Quick Start Guide (PDF, English).
PVA-600 Quick Reference Card (PDF, English).
PVA-1000S / PVA-600+ User's Guide (PDF, English).
PVA-1000S Quick Reference Card (PDF, English).
Processing time begins once repairs are approved by the customer. If customer doesnít approve repairs or we have not received customer approval in 60 days, we will ship the equipment back to the return address.
For the Megger Insulation Tester product or the Flir Thermal Imaging products, please contact the manufacturer direct.