Support and Repair Services Process
For technical issues, please contact us at firstname.lastname@example.org
. Please make note of the serial number of your equipment and have this information at hand when contacting our support team.
If our technical support is not able to resolve the problem remotely and you must return your equipment for repair, you will be notified via email of a case number and the next steps to follow. No returns will be accepted without a case number (obtain from Technical Support). Shipping equipment to Solmetric for repair is paid for by customer.
Once arriving at our repair facility the equipment will be evaluated, and determined if it is an in-warranty or out of warranty repair. Customer will be notified of the cost to repair.
For products returned for warranty service, the Buyer shall pay for shipping charges to send the product to the repair center, and the repair center shall pay for shipping charges to return the product to the Buyer. However, the Buyer shall pay all shipping charges, duties, and taxes for products returned to the repair center from a country outside of the United States.
For product warranty information please review each products user’s guide.
Solmetric SunEyeTM 210 Users Guide
Solmetric PV Analyzer - Users Guides
PVA-600 User's Guide (PDF, English).
PVA-1000S / PVA-600+ User's Guide (PDF, English).
Processing time begins once repairs are approved by the customer. If customer doesn’t approve repairs or we have not received customer approval in 60 days, we will ship the equipment back to the return address.
For the Megger Insulation Tester product or the Flir Thermal Imaging products, please contact the manufacturer direct.