PVA continues to show ‘optimizing’ after first trace
PVA v.3.7.8410, windows 7 laptop, pressing ‘measure now’ returns ‘optimizing’ after the 1st trace, and won’t complete a normal trace. Reset the PVA measuring head and SolSensor to re-establish normal communication with the Wireless USB/PC.
wkhtmltopdf.exe error when exporting reports in SunEye
When exporting a pdf report in SunEye software, some users are getting an error that crashes their software. The error screen reports that “wkhtmltopdf.exe has stopped working”. This error is caused by a unloaded *.dll file. This error normally pertains to users running nVidia graphics accelerators. This can be fixed by going to the NVIDIA Control […]
PV Analyzer Software crashing at startup
This can be caused by a bug in the software in regards to a missing Access DB engine.. This can be fixed by downloading the Access DB patch from Microsoft. http://www.microsoft.com/en-us/download/details.aspx?id=23734 Once you have downloaded the executable, double click to start the install. Follow the on screen instructions.
PVA software crashes on launch
If the PVA software crashes on launch e.g. “PVA software has stopped working”, most often the issue is a missing Access DB 2007 Engine is absent. On computers that have Office 2010 or later the PVA installation will not install this component automatically since they may already have a later version of this component. The […]
210 Device OS reload/upgrade process
It is possible that the SunEye OS does not get loaded completely. Possibly due to connection loss during a software upgrade. The resolution is to reload the OS and software then it should work normally. The most common symptom is that it will power up but stays on the logo screen or otherwise does […]
SunEye device not charging
If the SunEye will not power up after pushing the power button or if the charge indicator LED does not blink when connected to the AC adapter, first try resetting the device. 210 series: Press and release the hard reset button by pressing the small green button located next to the charging port. Verify that the […]
PDF reports from SunEye desktop companion
There is a known issue exporting the PDF report from the SunEye desktop companion.The PDF report will not be generated properly when you select a target location on a mounted volume or network location (other than your local hard drive, typically C:\). The issue may also be seen when the path to the target directory […]
RAPI.dll error
If you have upgraded your computer to Windows 8 and had our SunEye desktop companion previously installed, you will need to reinstall the Windows Mobile Device Center from Microsoft (RAPI.dll error). There are links to the site where you can download this program from our software downloads page: www.solmetric.com/support-downloads.html Be sure to select the 32 […]
Can I use the PV Analyzer to test for failed bypass diodes? eg. from lightning?
If a bypass diode fails short for any reason, the effect will be like shading of that corresponding cell string. You’ll see Voc of that string drop, representing the loss of that cell string. If you’re measuring more than one string in parallel, you’ll see a step in the downward leg of the curve. […]
Windows 8 compatibility
The current software for the SunEye and PVA-600 is compatible with Windows 8. SunEye users: If you have upgraded your computer to Windows 8 and had our SunEye desktop companion previously installed, you will need to reinstall the Windows Mobile Device Center from Microsoft (RAPI.dll error). There are links to the site where you can […]